Lettings Guide

So you've found a property you would like to rent but what happens next?

Step 1

Securing your property

Once you found a property to rent in Hendon, Golders Green or Finchley through us, we will require you to put down a holding deposit. We will then take the property off the market and inform the landlord of your interest.

Step 2


Assuming the landlord agrees to your tenancy, you will then need to pay for referencing and administrations fees. For details of tenancy costs, please contact us directly.

To complete our referencing, we will check and require:

  • Previous landlord details (if applicable)
  • Credit References
  • Your bank account details
  • Employment status, including employer contact details and salary

Occasionally a tenant doesn't quite meet the desired referencing requirements and in this case, you will be asked to provide a guarantor for which referencing fees will also apply.

You will also be asked for proof of ‘Right to Rent' under immigration legislation. This will require you to provide us with original copies of your passport or other evidence of your right to rent. A full list of documents that are acceptable can be found here

Step 3

Your Tenancy Agreement

After the referencing is completed, we will provide you with a tenancy agreement to sign. Please read this carefully as this is a legally binding document. If there are any issues you want explained in more detail or changes to be negotiated with the landlord, you must do this before signing.

Your tenancy agreement will be an Assured Shorthold Tenancy (AST) and will detail both your own and the landlord's responsibilities. Please ask us about anything you are unsure of, as we will be happy to talk you through it.

Step 4


When you are ready to sign your tenancy agreement you will need to pay your deposit. This is usually between one and two months' rent, and will be registered with a government-backed Tenant Deposit Scheme (TDS).

Your deposit is to cover the cost of any damage you may cause during your tenancy, and will be returned to you in full at the end of your tenancy, unless any deductions are required. If you are not happy with any of the deductions, the TDS resolution service will mediate on your behalf with the landlord.

On receipt of your deposit, you will be provided with details of which Tenant Deposit Scheme you are registered with and their contact details.

Step 5

Rent Payments

Your first payment will be payable on the first day your tenancy starts and monthly thereafter. Depending on our agreement with your landlord, this will be paid either directly to your landlord or to us if we are managing the property. You will be provided with details with your tenancy agreement.

Step 6

At last you can move into your new home.

On moving in day, there are a few very important things to do that can help your tenancy run smoothly and prevent any issues at the end of it.

Step 7

The inventory

Either one of our lettings team or your landlord will go through the inventory with you when you move into your new home. This document lists everything in the property, so please take care to go through it carefully to prevent any disagreements later on.

If there is something missing or damaged, it is important that this is noted on the inventory, and it is advisable that you take a photograph of any damage for your records and ensure that whoever is checking you in signs the inclusion.

Step 8

Utilities and Council Tax

You will be liable for water, gas, electricity and council tax bills in your rental property.

On moving day, make sure you take a reading from all of the meters and notify the utility companies of your move-in date. You will be provided with details of which utility companies and council service the property.

Some landlords will allow you to transfer your existing contracts to your new property but please check first.

By law, if you have a gas boiler in your property it must be serviced annually and hold a current Gas Safety Certificate. This will be made available to you, along with the operating manual for your boiler.

Step 9


At check-in, it's worth spending a few minutes finding out where things like stop-cocks and fuse boxes are, as well as how to operate anything that is new to you.

Step 10

Fire and Carbon Monoxide Alarms

All rental properties must by law be fitted with both fire and carbon monoxide alarms. These will be tested to make sure they are working when you are checked into your new home. During your tenancy, it is then your responsibility to check them regularly and replace batteries as required or notify either ourselves or your landlord of any faults.

Step 11

How often will we inspect the property?

This depends on our agreement with your landlord. If we are managing your property, we will make our first visit approximately three months into your tenancy and every four months thereafter. We will give you plenty of notice and arrange it at a time that is convenient for you. If your landlord is managing your property, he or she will be required to give you at least 24 hours' notice of when they wish to visit.

Step 12

Tenant and Landlord Responsibilities

You will be responsible for the general upkeep of the property and garden (if applicable) and your landlord will be responsible for areas including structural work, fixtures and fittings, boilers and wiring. You will be expected to do simple things like changing lightbulbs, tightening a cupboard door screw, unblocking a toilet if you have blocked it, and making good any minor damage you have caused.

If something major needs repair or maintenance, please notify either ourselves or your landlord immediately, as leaving it could cause further damage and incurred costs which you could then be liable for.

When reporting a repair or maintenance issue, we recommend you take photographs of the problem concerned and email us with all the details, as well as calling on the phone.

Full details of your responsibilities will be laid out within your tenancy agreement but please check with us if there is anything about which you are unsure.

Step 13


If we have a management contract with your landlord, we will provide you with our emergency contact details in case anything goes wrong, so we can quickly get things sorted for you. If your landlord is managing the property, he or she will provide you with their own direct contact details.

Who you need to contact in different instances will also be detailed in your tenancy agreement.

Step 14

Extending your tenancy

Should you want to renew your agreement, you will need to let us know at least two months prior to the end of your current tenancy.

If your landlord is agreeable, you will issued with a revised tenancy agreement for which a fee is payable - again for exact costs, please contact us directly.

We hope your tenancy runs smoothly and do please speak to one of our friendly and helpful team if you need any further details or explanations.

Offer Accepted
Your Property Requirements
Moving Day
Roundtree Real Estate